Appointments

Configure Appointment Details

Urgent Appointment

Urgent Appointment
To request an appointment for something that clinically cannot wait more than a couple of days:
  • phone us on 01952 630500, Monday to Friday from 8am to 6pm, or use our online request service (insert link to form).  
When you get in touch, the receptionist has been asked to check your name, date of birth, address, and brief details of the reason for your call.
We will use the information you give us to choose the most suitable service to help you. 
This may include a service outside the Practice better equipped to help such as pharmacies, minor injuries, minor eye service or mental health teams. 
We may also book you an appointment with our Practice team, who include doctors, nurses, in-house pharmacists, physiotherapist, mental health practitioner, care coordinator or other appropriate health professional.  Our appointments include telephone consultations, face-to-face and video consultations.

Routine Appointment

To request a routine appointment, which will be in the next 14 days:
  • use our online request service online appointment request.  
  • phone us on 01952 630500, Monday to Friday from 8am to 6pm
  • use your NHS Account  (through the NHS website or NHS App) When you get in touch, we’ll ask what you need help with.
When you get in touch, the receptionist has been asked to check your name, date of birth, address, and brief details of the reason for your call.
We will use the information you give us to choose the most suitable service to help you. 
This may include a service outside the Practice better equipped to help such as pharmacies, minor injuries, minor eye service or mental health teams. 
We may also book you an appointment with our Practice team, who include doctors, nurses, in-house pharmacists, physiotherapist, mental health practitioner, care coordinator or other appropriate health professional.  Our appointments include telephone consultations, face-to-face and video consultations.

 

You can now access the practice via our Online Consultation Service. This service triages your request using a series of questions and guides you on what to do next.  We will respond to you within 48 hours during opening times.

You can use the Online Consultation Service -

  • to request repeat sick notes, recent test results or any other admin related query; 
  • Tell us about a new or ongoing medical problem and request an appointment.

Medical requests are triaged by a clinician who will advise on the best course of action and this may involve an appointment. To use the Online Consultation Service, please click the link opposite.

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Pharmacy First/Minor Ailments

Many of our local pharmacies can offer advice and suggest courses of treatment for a range of health conditions; click here for more information.

Extended access

 

GP Extended Opening Hours Appointments
 
Did you know we offer appontments on evenings and Weekends?  You can book these appointments with the reception team here at Dawley.  
 
Our extended hours clinics run between 6.30pm and 8pm on Tuesdays and one Sunday a month.  We have a mix of GP, pharmacist, nurse, and healthcare appointments.  Face-to-face appointments will be at the Dawley medical Practice.
 
In addition, Dawley Medical Practice is part of a primary care network and works in partnership with Wellington and Hollinswood & Priorslee Practices.  Appointments are available at one of these sites, Monday to Friday 6.30pm to 8pm, Saturdays 9am to 5pm and some Sundays. Please speak to our reception team to request one of these appointments.
 
Appointments will be a mix of face-to-face, telephone and video and may be booked by contacting reception on 01952 630500 during our normal opening hours or using our online request form.   
 
For further information, please view the NHS Shropshire, Telford and Wrekin website or speak with our practice staff who will be happy to help. 

Home visits

If possible please try to telephone reception before 10:30am if you need a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send one of our nurses or paramedics, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the practice
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you are unable to attend an appointment please let us know as soon as possible (preferably with 24 hours notice) so that your appointment can be offered to another patient. 

If you repeatedly miss your appointment then you may have a letter of caution sent to you and you may be asked to register elsewhere.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system via the link at the top of this page
  • phone us on 01952 630500, Monday to Friday from 8am.  You can select the option to leave a message to cancel an appointment. 
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

We can't always guarantee you an appointment with a specific clinician, however, we will work with you to find the best appointment to meet your medical needs.