Noticeboard

The Surgery will be Closed from 1pm for mandatory training on Wednesday 13th March 2024. If you require assistance while we are closed you can contact NHS 111 or if you need Urgent Medical assistance, please contact 999. Our Telephone lines are open again from Thursday 14th March 2024 at 8am and Surgery door is open from 8.30am.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made, in wirting, to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Data Protection and Security Policy

The practice has a range of policies to cover this and these are available to the public. All requests for such information should be made in writing addressed to the practice manager.

Complaints

Customer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

In the first instance please discuss your complaint with the staff member concerned, or their Line Manager. Where the issue cannot be resolved at this stage, please contact the Practice Manager in writing who will try to resolve the issue and offer you further advice on the complaints procedure. Further written information is available regarding the complaints procedure from reception, alternatively you can download the complaints leaflet below and either post or email back to the surgery on dawley.general@nhs.net 

Complaints Leaflet

POhWER Advocacy Service

POhWER provide complaints advocacy services in the Telford and Wrekin area. Please follow the link below for their website.

www.pohwer.net

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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