Dawley Medical Practice Patient Survey 

 Feedback Comments

This is a wonderful practice both staff and doctors are pleasant efficient and helpful.

Can never get to see doctor of choice.

Always clean and tidy. Reception, friendly, organised, flexible. Could we pick up prescription from 10.00 please.

I am very satisfied with the practice and feel that the balance between open morning surgery and appointments is good.

Appreciate home visits – very good. Wife of husband very appreciate.

There are plans to redevelop the car park. Please note we need more disabled spaces. When will you put repeat prescription ordering on line. Just read newsletter – great news.

I have received excellent treatment from this practice over the last year or so to which I am very thankful.

No appointments after school (sit n wait) to save children missing any time from school.

Takes 5 or more days to get an appointment to see your GP which I think is unreasonable.

Very friendly on reception desk and always very helpful.

If I am not well coming to the surgery between 8 – 10am in morning for an urgent appointment is not good as the wait can be over an hour and lots of sick people all put together puts others at risk of getting another bug. Plus I have lot of anxiety around lots of people. However I am always treated fair or courteously by receptionists and docs.

It is incredibly important to have a good relationship with a GP. Sometimes due to quantity of patients seen there is poor quality especially during open surgery.  I have had bad experiences with one doctor in particular & believe in some cases communication skills could be brushed up on both GPs and staff on the reception. People attend for help, this is a caring profession!

Reception staff extremely helpful and polite.

Sit and wait after school appointments so children don’t have to miss time from school.

Visited open surgery in the morning. This is very good as you are able to see a doctor there and then. However, I am only here to see a female doctor who I can only see if I turn up in the morning. Although I have noticed another female doctor has been added to the board.

It would be nice if there were more appointments in the afternoon, because it’s alright coming in a morning if you don’t work but if you do work you can’t get an appointment in afternoon.

I am happy with this practice, if I have needed to see someone I’ve come in the morning and, if ever I need to speak to my GP they have always rang back. The staff are always polite, can’t ask for more. Oh and Dr Bufton is amazing.

Dedicated afternoon doctor for open surgery. Am OAP open surgery later in the morning so workers and children can back to work and school. Saturday mornings – maybe twice a month.  Late night opening 1 – 2 evenings a week.

Everybody on reception are very helpful asnd always very good getting my baby in straight away when poorly. Drs are very good too.

The receptionists are polite and respectful and try to get you into the GP of your choice.

I do not like the walk-in clinic in the mornings as I find you have to arrive at 8.00am to get an app sometime between 9 -10, this is not convenient as I work full time. I would prefer pre-bookable morning appointments.

Front desk very helpful.

I think the staff are very good they try the best with everyone.

Hours are fine but you can’t make appointments for weeks – sitting and waiting takes too long.

My main doctor only works mornings as this is a sit and wait & I have a chronic illness I can’t get in when I am ill and need to see the dr as I need to be outside waiting by 8.00am to guarantee appointment, this for me is almost impossible. It has taken me 9 weeks to eventually get here today.

Staff very polite.

Normally I visit everytime the practice nurse/all doctors & reception is very good. They gave good services to patient. I am very happy what service I get from my surgery.

Reception staff always friendly. Doctors very pleasant and helpful.

Very good. They have all been very good to me. I have nothing to moan about because you can see somebody anytime when they are open. Very obliging. Excellent.

I think the surgery is very helpful and the doctors here they are very helpful and all the staff.

The staff are always helpful & friendly.

Very helpful always.

Receptionists always helpful & friendly.

The staff at this practice are always helpful and accommodating

Brilliant service.

I feel that some of the doctors could take a lot more interest & listen more to patients problems & concerns.

Friendly, helpful.

Working in Oxford have had to take day off work to see a doctor. 3 weeks is way too long to wait for an appointment.

Generally very satisfied with service. Only issue relates to difficulties with correspondence from PRH. My consultant sends letter after appt with her – sent by fax but surgery always says not received, hospital always says sent! Maybe problem hospital end or surgery end but email of this info would be much more efficient thank fax.

Practice opens 8.30. Some doctors don’t start until 9.

Excellent  service. Staff always pleasant.

The system for repeat prescriptions has been designed to suit you and is a shambles for people who are trying to work and is impossible for people who work away.

Always willing to help – friendly & smiling all the time.

It’s the best.

Good service.

Being able to see a doctor during morning surgery is an excellent facility.

It’s a pleasure to be sick when you come here. Very pleasant and helpful staff.