Please note: Repeat Prescriptions take at least 72 hours to complete
There are TWO ways to order a repeat prescription:
Telephone "Prescription Ordering Direct": Ring 01952 580350 Monday to Friday between 8am and 6pm
Online: Order online by visiting https://www.patientaccess.com/ (please note, this service is not available for patients under 16 years old. If you are accessing this for the first time, you will need to be registered with this service click here for details)
In order to process the large amount of requests each day please note that 72 hours notice is required for repeat prescription requests, so please do not wait until you have run out of your medication before you request it.
As such, Prescription times are as follows:
PUT IN (before 3pm) PRESCRIPTION READY
We do not take repeat prescriptions over the telephone.
Submitting a repeat prescription early
Repeat prescriptions can be ordered up to 7 days in advance. If you need to order a repeat prescription early, please give a reason i.e. going on holiday. Not doing so may delay your prescription or it may be rejected.
How to order your medication through the Prescription Ordering Direct (POD) Team.
The links below include details on how to order your medication through the POD team. You can call them between 8am and 5pm Mon-Fri excluding bank holidays on 01952 580350 or, alternatively you can email your request to them: firstname.lastname@example.org.
POD Frequently Asked Questions (FAQs) - Shropshire, Telford and Wrekin CCG
PLEASE NOTE: WE DO NOT ACCEPT REPEAT PRESCRIPTION REQUESTS AT THE SURGERY.
The link above “POD Frequently Asked Questions” includes information on what if I don’t want to or am unable to use POD.